Release date: 12/20/2018 10pm PST. This month we were focused on agent efficiency, security, and making Relay a bit more flexible. We launched Canned Responses…
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Release date: 11/08/2018 10pm PST. This month we were focused on optimizing support workflows specifically for interactions that span multiple hours or days. Additionally, we…
Release date: 10/11/2018 8pm PST. This month we were focused on streamlining communications and workflows. We updated the message composer window to simplify switching between…
Every year there are more and more channels through which people communicate. Phone, email, text message, video chat, social media, messaging platforms, and many more….
Last mile support (i.e. in-person) is a key component when supporting technology. Systems can be complex and installations often involve configuration of a wireless network,…
We’re so excited to reveal the new Relay interface with you now that it is officially out of Beta! You can log in at https://app.thinkrelay.com….
Most of the updates that we released in August are only available in the new Relay interface. If you don’t have access yet and want…
As we continue to work on our new user interface we launched a beta site so we can get early feedback. We have a few…
In June we were focused on making enhancements to existing functionality to make it easier to use and overall more flexible. We’ll also include some…
What is LINE? LINE is a free messaging app that allows you to send one-on-one and group texts to friends and family. LINE also supports…