Don’t waste your talented support agents on your basic FAQs The 80/20 rule as it pertains to support and customer service, signifies the fact that…
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Chatbots that do more than just chat. We’ve talked enough about the conversational capabilities of the Relay Chatbots, but we’re excited to announce a new…
Unlike chatbots, humans need to sleep. Your Boomtown chatbot doesn’t have to sleep, but unfortunately, your team does. The last thing you want is a…
Chatbots on a mission. Don’t worry; the Boomtown chatbots are not out to take over the world or eliminate your human support team. Our chatbots…
Skip the password. Get straight to the support. Ever been in a crunch and hindered by a forgotten password? For most of us, the answer…
Chatbots that know when they’re outmatched While there have been significant strides in the fields of Machine Learning and Artificial Intelligence over the last few…
More Bots? No Problem At Boomtown, we’re all about building technology that helps provide the best support experience possible. We listen to our users, understand…
A Remote Support Agent’s Best Friend Supporting brick and mortar business technologies (Point-of-Sales, card readers, network components, etc.) is no easy task. To begin with,…
Intelligent routing – chatbot style Every organization is different in one way or another. Hierarchies, departments, and individual roles and responsibilities all vary from organization…