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Boomtown Product Updates

Details on the latest platform features
Mar 29
8
Automated FAQ Answers: No Humans. Just Chatbots

Automated FAQ Answers: No Humans. Just Chatbots

By Casey Phillips | Bots, Product Updates | No Comments

Don’t waste your talented support agents on your basic FAQs The 80/20 rule as it pertains to support and customer service, signifies the fact that…

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Mar 01
1
Access and Update Relay Data w/ Chatbots

Access and Update Relay Data w/ Chatbots

By Casey Phillips | Bots | No Comments

Chatbots that do more than just chat. We’ve talked enough about the conversational capabilities of the Relay Chatbots, but we’re excited to announce a new…

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Feb 28
2
Chatbot Away Messages: Custom Bot Responses based on Hours of Operations

Chatbot Away Messages: Custom Bot Responses based on Hours of Operations

By Casey Phillips | Bots | No Comments

Unlike chatbots, humans need to sleep. Your Boomtown chatbot doesn’t have to sleep, but unfortunately, your team does. The last thing you want is a…

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Feb 09
1
Automated Issue Resolution: Chatbots that can do it all.

Automated Issue Resolution: Chatbots that can do it all.

By Casey Phillips | Bots | No Comments

Chatbots on a mission. Don’t worry; the Boomtown chatbots are not out to take over the world or eliminate your human support team. Our chatbots…

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Dec 14
2
Unauthenticated Web Support: More Help. Less Passwords.

Unauthenticated Web Support: More Help. Fewer Passwords.

By Casey Phillips | Bots, Connect, Product Updates | No Comments

Skip the password. Get straight to the support. Ever been in a crunch and hindered by a forgotten password? For most of us, the answer…

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Dec 07
3
Intelligent Conversation Routing: Introducing Bot-to-Bot & Bot-to-Human Handoffs

Intelligent Conversation Routing: Introducing Bot-to-Bot & Bot-to-Human Handoffs

By Casey Phillips | Bots, Business Support, Connect, Product Updates, Relay | No Comments

Chatbots that know when they’re outmatched While there have been significant strides in the fields of Machine Learning and Artificial Intelligence over the last few…

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Nov 22
2

Chatbots with Manners: Introducing Multi-Bot Chat Rooms

By Casey Phillips | Bots | No Comments

More Bots? No Problem At Boomtown, we’re all about building technology that helps provide the best support experience possible. We listen to our users, understand…

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Oct 28
4

Boomtown’s Device Support Bots

By Casey Phillips | Bots | No Comments

A Remote Support Agent’s Best Friend Supporting brick and mortar business technologies (Point-of-Sales, card readers, network components, etc.) is no easy task. To begin with,…

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Oct 15
4

Team-Specific Issue Diagnosis Bot (IDB)

By Casey Phillips | Bots, Connect | No Comments

Intelligent routing – chatbot style Every organization is different in one way or another. Hierarchies, departments, and individual roles and responsibilities all vary from organization…

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