Don’t waste your talented support agents on your basic FAQs The 80/20 rule as it pertains to support and customer service, signifies the fact that…
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Issues happen when they’re least expected Put yourself in your customer’s shoes for a minute. You are running your business, serving your customers, and then…
Skip the password. Get straight to the support. Ever been in a crunch and hindered by a forgotten password? For most of us, the answer…
More Bots? No Problem At Boomtown, we’re all about building technology that helps provide the best support experience possible. We listen to our users, understand…
A Remote Support Agent’s Best Friend Supporting brick and mortar business technologies (Point-of-Sales, card readers, network components, etc.) is no easy task. To begin with,…
Intelligent routing – chatbot style Every organization is different in one way or another. Hierarchies, departments, and individual roles and responsibilities all vary from organization…
Bot building made easy Almost every business could benefit from some form of chatbots, however, not every business has the funds and resources to build…
Creating a bot is a team effort Chatbots are currently in such high demand that platforms are coming out that allow anyone, with or without…