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Boomtown Product Updates

Details on the latest platform features
Mar 29
8
Automated FAQ Answers: No Humans. Just Chatbots

Automated FAQ Answers: No Humans. Just Chatbots

By Casey Phillips | Bots, Product Updates | No Comments

Don’t waste your talented support agents on your basic FAQs The 80/20 rule as it pertains to support and customer service, signifies the fact that…

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Jan 31
1
Technology Identification & Automated Support

Visual automation and the future of self-service technology support

By Alan Finlay | Connect, Relay | No Comments

Issues happen when they’re least expected Put yourself in your customer’s shoes for a minute. You are running your business, serving your customers, and then…

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Dec 14
2
Unauthenticated Web Support: More Help. Less Passwords.

Unauthenticated Web Support: More Help. Fewer Passwords.

By Casey Phillips | Bots, Connect, Product Updates | No Comments

Skip the password. Get straight to the support. Ever been in a crunch and hindered by a forgotten password? For most of us, the answer…

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Nov 22
2

Chatbots with Manners: Introducing Multi-Bot Chat Rooms

By Casey Phillips | Bots | No Comments

More Bots? No Problem At Boomtown, we’re all about building technology that helps provide the best support experience possible. We listen to our users, understand…

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Oct 28
4

Boomtown’s Device Support Bots

By Casey Phillips | Bots | No Comments

A Remote Support Agent’s Best Friend Supporting brick and mortar business technologies (Point-of-Sales, card readers, network components, etc.) is no easy task. To begin with,…

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Oct 15
4

Team-Specific Issue Diagnosis Bot (IDB)

By Casey Phillips | Bots, Connect | No Comments

Intelligent routing – chatbot style Every organization is different in one way or another. Hierarchies, departments, and individual roles and responsibilities all vary from organization…

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Oct 06
4

Visual Chatbot Editor

By Casey Phillips | Bots, Product Updates, Relay | One Comment

Bot building made easy Almost every business could benefit from some form of chatbots, however, not every business has the funds and resources to build…

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Sep 30
5

Meet Our Melody Bot

By Casey Phillips | Bots, Business Support, Product Updates | One Comment

Creating a bot is a team effort Chatbots are currently in such high demand that platforms are coming out that allow anyone, with or without…

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