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Boomtown Product Updates

Details on the latest platform features
Mar 29
8
Automated FAQ Answers: No Humans. Just Chatbots

Automated FAQ Answers: No Humans. Just Chatbots

By Casey Phillips | Bots, Product Updates | No Comments

Don’t waste your talented support agents on your basic FAQs The 80/20 rule as it pertains to support and customer service, signifies the fact that…

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Jan 31
1
Technology Identification & Automated Support

Visual automation and the future of self-service technology support

By Alan Finlay | Connect, Relay | No Comments

Issues happen when they’re least expected Put yourself in your customer’s shoes for a minute. You are running your business, serving your customers, and then…

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Nov 22
2

Chatbots with Manners: Introducing Multi-Bot Chat Rooms

By Casey Phillips | Bots | No Comments

More Bots? No Problem At Boomtown, we’re all about building technology that helps provide the best support experience possible. We listen to our users, understand…

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Oct 28
4

Boomtown’s Device Support Bots

By Casey Phillips | Bots | No Comments

A Remote Support Agent’s Best Friend Supporting brick and mortar business technologies (Point-of-Sales, card readers, network components, etc.) is no easy task. To begin with,…

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