Don’t waste your talented support agents on your basic FAQs The 80/20 rule as it pertains to support and customer service, signifies the fact that…
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Issues happen when they’re least expected Put yourself in your customer’s shoes for a minute. You are running your business, serving your customers, and then…
More Bots? No Problem At Boomtown, we’re all about building technology that helps provide the best support experience possible. We listen to our users, understand…
A Remote Support Agent’s Best Friend Supporting brick and mortar business technologies (Point-of-Sales, card readers, network components, etc.) is no easy task. To begin with,…