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Boomtown Product Updates

Details on the latest platform features
Oct 28
4

Boomtown’s Device Support Bots

By Casey Phillips | Bots | No Comments

A Remote Support Agent’s Best Friend Supporting brick and mortar business technologies (Point-of-Sales, card readers, network components, etc.) is no easy task. To begin with,…

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Oct 15
4

Team-Specific Issue Diagnosis Bot (IDB)

By Casey Phillips | Bots, Connect | No Comments

Intelligent routing – chatbot style Every organization is different in one way or another. Hierarchies, departments, and individual roles and responsibilities all vary from organization…

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Oct 06
4

Visual Chatbot Editor

By Casey Phillips | Bots, Product Updates, Relay | One Comment

Bot building made easy Almost every business could benefit from some form of chatbots, however, not every business has the funds and resources to build…

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Sep 30
5

Meet Our Melody Bot

By Casey Phillips | Bots, Business Support, Product Updates | One Comment

Creating a bot is a team effort Chatbots are currently in such high demand that platforms are coming out that allow anyone, with or without…

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Sep 26
4
Connect Update v3.3

Connect App Update – 3.3

By Alan Finlay | Business Support, Connect, Product Updates | No Comments

A new name, picture in video, emoticons, buttons, and full-screen calling   Connect for iOS and Android has been updated with some great new communication…

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Sep 15
3
Relay Wallboards

Wallboards – Better Management Tools

By Alan Finlay | Business Support, Field Services, Product Updates | No Comments

Oversee your daily jobs from one easy-to-manage wallboard Wallboards are a great new addition to the management suite of support products we offer. We just…

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Sep 02
3
Chatbot Buttons Header

Bot Buttons are here!

By Alan Finlay | Bots, Business Support | No Comments

Just a quick update to let you know that we have added buttons to chatbot responses to make it even easier to quickly get the…

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Aug 31
2
ToolBox Update 2.0.3

ToolBox Update 2.0.3

By Alan Finlay | Field Services, ToolBox | No Comments

We have spent a lot of time recently focused on enhancing the field service agent experience within ToolBox. It started with a complete redesign earlier…

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Aug 12
2
Relay Task View

Relay Task View

By Alan Finlay | Field Services, Product Updates, Relay | No Comments

Get organized by Issue Status Historically Relay has been built on list views to make it easy to view a lot of information in one…

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Aug 07
2
Activity Map

Real Time View of Field Agents

By Alan Finlay | Field Services, Product Updates | No Comments

On a map, in real time If you dispatch your own field agents, or even just want to follow along when other teams dispatch field…

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