A Remote Support Agent’s Best Friend Supporting brick and mortar business technologies (Point-of-Sales, card readers, network components, etc.) is no easy task. To begin with,…
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Intelligent routing – chatbot style Every organization is different in one way or another. Hierarchies, departments, and individual roles and responsibilities all vary from organization…
Bot building made easy Almost every business could benefit from some form of chatbots, however, not every business has the funds and resources to build…
Creating a bot is a team effort Chatbots are currently in such high demand that platforms are coming out that allow anyone, with or without…
A new name, picture in video, emoticons, buttons, and full-screen calling Connect for iOS and Android has been updated with some great new communication…
Oversee your daily jobs from one easy-to-manage wallboard Wallboards are a great new addition to the management suite of support products we offer. We just…
Just a quick update to let you know that we have added buttons to chatbot responses to make it even easier to quickly get the…
We have spent a lot of time recently focused on enhancing the field service agent experience within ToolBox. It started with a complete redesign earlier…
Get organized by Issue Status Historically Relay has been built on list views to make it easy to view a lot of information in one…
On a map, in real time If you dispatch your own field agents, or even just want to follow along when other teams dispatch field…