BoomtownBoomtownBoomtown
  • Learn
    • Getting Started
    • Business Support
    • Field Services
    • Network Monitoring
    • Team Messaging
    • Integrations
    • Building Bots
  • Search
  • Product Updates
  • Release Notes
  • Learn
    • Getting Started
    • Business Support
    • Field Services
    • Network Monitoring
    • Team Messaging
    • Integrations
    • Building Bots
  • Search
  • Product Updates
  • Release Notes

Boomtown Product Updates

Details on the latest platform features
Jan 12
7
Boomtown Release Notes December

Release Notes: December 2017

By Alan Finlay | Product Updates | No Comments

December was a short month, but here are the new features released.   Email Support Enhancement While you’ll never get the real-time engagement or conversational…

Read More
Dec 14
2
Unauthenticated Web Support: More Help. Less Passwords.

Unauthenticated Web Support: More Help. Fewer Passwords.

By Casey Phillips | Bots, Connect, Product Updates | No Comments

Skip the password. Get straight to the support. Ever been in a crunch and hindered by a forgotten password? For most of us, the answer…

Read More
Dec 11
2
Improved Issue Notifications: Every Update Delivered to Your Inbox & Relay

Improved Issue Notifications: Every Update Delivered to Your Inbox & Relay

By Casey Phillips | Business Support, Field Services, Product Updates, Relay | No Comments

Nothing Slips Through the Cracks At Boomtown, we understand just how vital mere seconds are to making satisfied support customers. Getting the right notifications to…

Read More
Dec 08
6
Product Release Notes November 2017

Release Notes: November & December 2017

By Alan Finlay | Product Updates | No Comments

As we close out the year, we are focusing on making it easier for your customers to get in touch with you and then easier…

Read More
Dec 07
3
Intelligent Conversation Routing: Introducing Bot-to-Bot & Bot-to-Human Handoffs

Intelligent Conversation Routing: Introducing Bot-to-Bot & Bot-to-Human Handoffs

By Casey Phillips | Bots, Business Support, Connect, Product Updates, Relay | No Comments

Chatbots that know when they’re outmatched While there have been significant strides in the fields of Machine Learning and Artificial Intelligence over the last few…

Read More
Nov 22
2

Chatbots with Manners: Introducing Multi-Bot Chat Rooms

By Casey Phillips | Bots | No Comments

More Bots? No Problem At Boomtown, we’re all about building technology that helps provide the best support experience possible. We listen to our users, understand…

Read More
Nov 15
1

Leveraging Customer Data to Provide Better Support

By Casey Phillips | Relay | No Comments

It’s All About the Customer In almost any line of business the more you know about a customer, the more you can help them. This…

Read More
Nov 02
4

Device Dictionary & Predictive Outcomes

By Casey Phillips | Product Updates | No Comments

Data is the Future When it comes to brick-and-mortar technologies (Point-of-Sales, card readers, network components, etc.) what arguably has the most significant impact on improving…

Read More
Nov 02
3
Boomtown Issue Modal

Revamped Issue Modal

By Casey Phillips | Relay | No Comments

A single place for better customer support One of the keys to providing exceptional tech support is efficiency. By nature, tech support is stressful for…

Read More
Nov 01
3

Release Notes: October 2017

By Alan Finlay | Product Updates | No Comments

As we head into 2018, we are moving from quick weekly releases to longer monthly releases so we can get ahead of major updates and…

Read More
« Previous
NextPrevious »

Search Product Updates

Categories

  • Bots
  • Business Support
  • Connect
  • Field Services
  • Network Monitoring
  • Product Updates
  • Relay
  • ToolBox

© 2022 Boomtown. Smarter Business Support