December was a short month, but here are the new features released. Email Support Enhancement While you’ll never get the real-time engagement or conversational…
Read More
Skip the password. Get straight to the support. Ever been in a crunch and hindered by a forgotten password? For most of us, the answer…
Nothing Slips Through the Cracks At Boomtown, we understand just how vital mere seconds are to making satisfied support customers. Getting the right notifications to…
As we close out the year, we are focusing on making it easier for your customers to get in touch with you and then easier…
Chatbots that know when they’re outmatched While there have been significant strides in the fields of Machine Learning and Artificial Intelligence over the last few…
More Bots? No Problem At Boomtown, we’re all about building technology that helps provide the best support experience possible. We listen to our users, understand…
It’s All About the Customer In almost any line of business the more you know about a customer, the more you can help them. This…
Data is the Future When it comes to brick-and-mortar technologies (Point-of-Sales, card readers, network components, etc.) what arguably has the most significant impact on improving…
A single place for better customer support One of the keys to providing exceptional tech support is efficiency. By nature, tech support is stressful for…
As we head into 2018, we are moving from quick weekly releases to longer monthly releases so we can get ahead of major updates and…