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Boomtown Product Updates

Details on the latest platform features
Mar 30
1
Relay March Release Notes

Release Notes: March 2018

By Alan Finlay | Product Updates | No Comments

We built a number of new features and enhancements in March and also spent a lot of time squashing bugs to create a more enjoyable…

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Mar 30
1
New messaging channel Integration: Boomtown Relay to LINE app

New Messaging Channel Integration: LINE App

By Casey Phillips | Product Updates, Relay | No Comments

What is LINE? LINE is a free messaging app that allows you to send one-on-one and group texts to friends and family. LINE also supports…

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Mar 29
8
Automated FAQ Answers: No Humans. Just Chatbots

Automated FAQ Answers: No Humans. Just Chatbots

By Casey Phillips | Bots, Product Updates | No Comments

Don’t waste your talented support agents on your basic FAQs The 80/20 rule as it pertains to support and customer service, signifies the fact that…

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Mar 02
1
Relay February Release Notes

Release Notes: February 2018

By Alan Finlay | Product Updates | No Comments

This month we continue our quest to expand existing functionality and make our products more flexible and user-friendly. Here’s a quick recap of what’s new….

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Mar 01
1
Access and Update Relay Data w/ Chatbots

Access and Update Relay Data w/ Chatbots

By Casey Phillips | Bots | No Comments

Chatbots that do more than just chat. We’ve talked enough about the conversational capabilities of the Relay Chatbots, but we’re excited to announce a new…

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Feb 28
2
Chatbot Away Messages: Custom Bot Responses based on Hours of Operations

Chatbot Away Messages: Custom Bot Responses based on Hours of Operations

By Casey Phillips | Bots | No Comments

Unlike chatbots, humans need to sleep. Your Boomtown chatbot doesn’t have to sleep, but unfortunately, your team does. The last thing you want is a…

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Feb 09
1
Automated Issue Resolution: Chatbots that can do it all.

Automated Issue Resolution: Chatbots that can do it all.

By Casey Phillips | Bots | No Comments

Chatbots on a mission. Don’t worry; the Boomtown chatbots are not out to take over the world or eliminate your human support team. Our chatbots…

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Feb 09
7
January 2018 Release Notes

Release Notes: January 2018

By Alan Finlay | Product Updates | No Comments

2018 is off to a great start! We have a number of new features, enhancements, and updates planned for this quarter. As always, we’re focused on…

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Jan 31
1
Technology Identification & Automated Support

Visual automation and the future of self-service technology support

By Alan Finlay | Connect, Relay | No Comments

Issues happen when they’re least expected Put yourself in your customer’s shoes for a minute. You are running your business, serving your customers, and then…

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Jan 15
1
Facebook 'Get Support' Button: Create Relay Issues in Facebook

Facebook ‘Get Support’ Button: Create Relay Issues in Facebook

By Casey Phillips | Business Support | No Comments

With the popularity of Facebook Messenger and the recent trend towards the use of Messenger-based chatbots to provide basic business support, it is clear that…

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