We built a number of new features and enhancements in March and also spent a lot of time squashing bugs to create a more enjoyable…
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What is LINE? LINE is a free messaging app that allows you to send one-on-one and group texts to friends and family. LINE also supports…
Don’t waste your talented support agents on your basic FAQs The 80/20 rule as it pertains to support and customer service, signifies the fact that…
This month we continue our quest to expand existing functionality and make our products more flexible and user-friendly. Here’s a quick recap of what’s new….
Chatbots that do more than just chat. We’ve talked enough about the conversational capabilities of the Relay Chatbots, but we’re excited to announce a new…
Unlike chatbots, humans need to sleep. Your Boomtown chatbot doesn’t have to sleep, but unfortunately, your team does. The last thing you want is a…
Chatbots on a mission. Don’t worry; the Boomtown chatbots are not out to take over the world or eliminate your human support team. Our chatbots…
2018 is off to a great start! We have a number of new features, enhancements, and updates planned for this quarter. As always, we’re focused on…
Issues happen when they’re least expected Put yourself in your customer’s shoes for a minute. You are running your business, serving your customers, and then…
With the popularity of Facebook Messenger and the recent trend towards the use of Messenger-based chatbots to provide basic business support, it is clear that…