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Boomtown Product Updates

Details on the latest platform features
Sep 13
2
Relay Header

The All New Relay Interface

By Alan Finlay | Product Updates, Relay | No Comments

We’re so excited to reveal the new Relay interface with you now that it is officially out of Beta! You can log in at https://app.thinkrelay.com….

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Mar 30
1
New messaging channel Integration: Boomtown Relay to LINE app

New Messaging Channel Integration: LINE App

By Casey Phillips | Product Updates, Relay | No Comments

What is LINE? LINE is a free messaging app that allows you to send one-on-one and group texts to friends and family. LINE also supports…

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Jan 31
1
Technology Identification & Automated Support

Visual automation and the future of self-service technology support

By Alan Finlay | Connect, Relay | No Comments

Issues happen when they’re least expected Put yourself in your customer’s shoes for a minute. You are running your business, serving your customers, and then…

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Dec 11
2
Improved Issue Notifications: Every Update Delivered to Your Inbox & Relay

Improved Issue Notifications: Every Update Delivered to Your Inbox & Relay

By Casey Phillips | Business Support, Field Services, Product Updates, Relay | No Comments

Nothing Slips Through the Cracks At Boomtown, we understand just how vital mere seconds are to making satisfied support customers. Getting the right notifications to…

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Dec 07
3
Intelligent Conversation Routing: Introducing Bot-to-Bot & Bot-to-Human Handoffs

Intelligent Conversation Routing: Introducing Bot-to-Bot & Bot-to-Human Handoffs

By Casey Phillips | Bots, Business Support, Connect, Product Updates, Relay | No Comments

Chatbots that know when they’re outmatched While there have been significant strides in the fields of Machine Learning and Artificial Intelligence over the last few…

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Nov 15
1

Leveraging Customer Data to Provide Better Support

By Casey Phillips | Relay | No Comments

It’s All About the Customer In almost any line of business the more you know about a customer, the more you can help them. This…

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Nov 02
3
Boomtown Issue Modal

Revamped Issue Modal

By Casey Phillips | Relay | No Comments

A single place for better customer support One of the keys to providing exceptional tech support is efficiency. By nature, tech support is stressful for…

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Oct 06
4

Visual Chatbot Editor

By Casey Phillips | Bots, Product Updates, Relay | One Comment

Bot building made easy Almost every business could benefit from some form of chatbots, however, not every business has the funds and resources to build…

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Aug 12
2
Relay Task View

Relay Task View

By Alan Finlay | Field Services, Product Updates, Relay | No Comments

Get organized by Issue Status Historically Relay has been built on list views to make it easy to view a lot of information in one…

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Jun 18
2
Relay Calendar View

Relay Calendar View

By Alan Finlay | Business Support, Field Services, Product Updates, Relay | No Comments

View your Issues by when they are scheduled Calendar view is another great way to view your Issues in a way that is helpful for…

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