We built a number of new features and enhancements in March and also spent a lot of time squashing bugs to create a more enjoyable…
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What is LINE? LINE is a free messaging app that allows you to send one-on-one and group texts to friends and family. LINE also supports…
Don’t waste your talented support agents on your basic FAQs The 80/20 rule as it pertains to support and customer service, signifies the fact that…
This month we continue our quest to expand existing functionality and make our products more flexible and user-friendly. Here’s a quick recap of what’s new….
2018 is off to a great start! We have a number of new features, enhancements, and updates planned for this quarter. As always, we’re focused on…
December was a short month, but here are the new features released. Email Support Enhancement While you’ll never get the real-time engagement or conversational…
Skip the password. Get straight to the support. Ever been in a crunch and hindered by a forgotten password? For most of us, the answer…
Nothing Slips Through the Cracks At Boomtown, we understand just how vital mere seconds are to making satisfied support customers. Getting the right notifications to…
As we close out the year, we are focusing on making it easier for your customers to get in touch with you and then easier…
Chatbots that know when they’re outmatched While there have been significant strides in the fields of Machine Learning and Artificial Intelligence over the last few…