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Boomtown Product Updates

Details on the latest platform features
Mar 30
1
Relay March Release Notes

Release Notes: March 2018

By Alan Finlay | Product Updates | No Comments

We built a number of new features and enhancements in March and also spent a lot of time squashing bugs to create a more enjoyable…

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Mar 30
1
New messaging channel Integration: Boomtown Relay to LINE app

New Messaging Channel Integration: LINE App

By Casey Phillips | Product Updates, Relay | No Comments

What is LINE? LINE is a free messaging app that allows you to send one-on-one and group texts to friends and family. LINE also supports…

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Mar 29
8
Automated FAQ Answers: No Humans. Just Chatbots

Automated FAQ Answers: No Humans. Just Chatbots

By Casey Phillips | Bots, Product Updates | No Comments

Don’t waste your talented support agents on your basic FAQs The 80/20 rule as it pertains to support and customer service, signifies the fact that…

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Mar 02
1
Relay February Release Notes

Release Notes: February 2018

By Alan Finlay | Product Updates | No Comments

This month we continue our quest to expand existing functionality and make our products more flexible and user-friendly. Here’s a quick recap of what’s new….

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Feb 09
7
January 2018 Release Notes

Release Notes: January 2018

By Alan Finlay | Product Updates | No Comments

2018 is off to a great start! We have a number of new features, enhancements, and updates planned for this quarter. As always, we’re focused on…

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Jan 12
7
Boomtown Release Notes December

Release Notes: December 2017

By Alan Finlay | Product Updates | No Comments

December was a short month, but here are the new features released.   Email Support Enhancement While you’ll never get the real-time engagement or conversational…

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Dec 14
2
Unauthenticated Web Support: More Help. Less Passwords.

Unauthenticated Web Support: More Help. Fewer Passwords.

By Casey Phillips | Bots, Connect, Product Updates | No Comments

Skip the password. Get straight to the support. Ever been in a crunch and hindered by a forgotten password? For most of us, the answer…

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Dec 11
2
Improved Issue Notifications: Every Update Delivered to Your Inbox & Relay

Improved Issue Notifications: Every Update Delivered to Your Inbox & Relay

By Casey Phillips | Business Support, Field Services, Product Updates, Relay | No Comments

Nothing Slips Through the Cracks At Boomtown, we understand just how vital mere seconds are to making satisfied support customers. Getting the right notifications to…

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Dec 08
6
Product Release Notes November 2017

Release Notes: November & December 2017

By Alan Finlay | Product Updates | No Comments

As we close out the year, we are focusing on making it easier for your customers to get in touch with you and then easier…

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Dec 07
3
Intelligent Conversation Routing: Introducing Bot-to-Bot & Bot-to-Human Handoffs

Intelligent Conversation Routing: Introducing Bot-to-Bot & Bot-to-Human Handoffs

By Casey Phillips | Bots, Business Support, Connect, Product Updates, Relay | No Comments

Chatbots that know when they’re outmatched While there have been significant strides in the fields of Machine Learning and Artificial Intelligence over the last few…

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