Issues happen when they’re least expected Put yourself in your customer’s shoes for a minute. You are running your business, serving your customers, and then…
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Skip the password. Get straight to the support. Ever been in a crunch and hindered by a forgotten password? For most of us, the answer…
Chatbots that know when they’re outmatched While there have been significant strides in the fields of Machine Learning and Artificial Intelligence over the last few…
Intelligent routing – chatbot style Every organization is different in one way or another. Hierarchies, departments, and individual roles and responsibilities all vary from organization…
A new name, picture in video, emoticons, buttons, and full-screen calling Connect for iOS and Android has been updated with some great new communication…