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Boomtown Product Updates

Details on the latest platform features
Jan 31
1
Technology Identification & Automated Support

Visual automation and the future of self-service technology support

By Alan Finlay | Connect, Relay | No Comments

Issues happen when they’re least expected Put yourself in your customer’s shoes for a minute. You are running your business, serving your customers, and then…

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Dec 14
2
Unauthenticated Web Support: More Help. Less Passwords.

Unauthenticated Web Support: More Help. Fewer Passwords.

By Casey Phillips | Bots, Connect, Product Updates | No Comments

Skip the password. Get straight to the support. Ever been in a crunch and hindered by a forgotten password? For most of us, the answer…

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Dec 07
3
Intelligent Conversation Routing: Introducing Bot-to-Bot & Bot-to-Human Handoffs

Intelligent Conversation Routing: Introducing Bot-to-Bot & Bot-to-Human Handoffs

By Casey Phillips | Bots, Business Support, Connect, Product Updates, Relay | No Comments

Chatbots that know when they’re outmatched While there have been significant strides in the fields of Machine Learning and Artificial Intelligence over the last few…

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Oct 15
4

Team-Specific Issue Diagnosis Bot (IDB)

By Casey Phillips | Bots, Connect | No Comments

Intelligent routing – chatbot style Every organization is different in one way or another. Hierarchies, departments, and individual roles and responsibilities all vary from organization…

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Sep 26
4
Connect Update v3.3

Connect App Update – 3.3

By Alan Finlay | Business Support, Connect, Product Updates | No Comments

A new name, picture in video, emoticons, buttons, and full-screen calling   Connect for iOS and Android has been updated with some great new communication…

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