With the popularity of Facebook Messenger and the recent trend towards the use of Messenger-based chatbots to provide basic business support, it is clear that…
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Nothing Slips Through the Cracks At Boomtown, we understand just how vital mere seconds are to making satisfied support customers. Getting the right notifications to…
Chatbots that know when they’re outmatched While there have been significant strides in the fields of Machine Learning and Artificial Intelligence over the last few…
Creating a bot is a team effort Chatbots are currently in such high demand that platforms are coming out that allow anyone, with or without…
A new name, picture in video, emoticons, buttons, and full-screen calling Connect for iOS and Android has been updated with some great new communication…
Oversee your daily jobs from one easy-to-manage wallboard Wallboards are a great new addition to the management suite of support products we offer. We just…
Just a quick update to let you know that we have added buttons to chatbot responses to make it even easier to quickly get the…
View your Issues by when they are scheduled Calendar view is another great way to view your Issues in a way that is helpful for…
Network monitoring tied directly to your support platform After months of hard work, we’re thrilled to share with you the next evolution in Boomtown’s premium…
Inbound and outbound emails right from your existing chat window We’re excited to announce that email is now a support channel in the boomtown support…