Boomtown
  • Learn
    • Getting Started
    • Business Support
    • Field Services
    • Network Monitoring
    • Team Messaging
    • Integrations
    • Building Bots
  • Search
  • Product Updates
  • Release Notes
  • Learn
    • Getting Started
    • Business Support
    • Field Services
    • Network Monitoring
    • Team Messaging
    • Integrations
    • Building Bots
  • Search
  • Product Updates
  • Release Notes

Boomtown Product Updates

Details on the latest platform features
Jan 15
1
Facebook 'Get Support' Button: Create Relay Issues in Facebook

Facebook ‘Get Support’ Button: Create Relay Issues in Facebook

By Casey Phillips | Business Support | No Comments

With the popularity of Facebook Messenger and the recent trend towards the use of Messenger-based chatbots to provide basic business support, it is clear that…

Read More
Dec 11
2
Improved Issue Notifications: Every Update Delivered to Your Inbox & Relay

Improved Issue Notifications: Every Update Delivered to Your Inbox & Relay

By Casey Phillips | Business Support, Field Services, Product Updates, Relay | No Comments

Nothing Slips Through the Cracks At Boomtown, we understand just how vital mere seconds are to making satisfied support customers. Getting the right notifications to…

Read More
Dec 07
3
Intelligent Conversation Routing: Introducing Bot-to-Bot & Bot-to-Human Handoffs

Intelligent Conversation Routing: Introducing Bot-to-Bot & Bot-to-Human Handoffs

By Casey Phillips | Bots, Business Support, Connect, Product Updates, Relay | No Comments

Chatbots that know when they’re outmatched While there have been significant strides in the fields of Machine Learning and Artificial Intelligence over the last few…

Read More
Sep 30
5

Meet Our Melody Bot

By Casey Phillips | Bots, Business Support, Product Updates | One Comment

Creating a bot is a team effort Chatbots are currently in such high demand that platforms are coming out that allow anyone, with or without…

Read More
Sep 26
4
Connect Update v3.3

Connect App Update – 3.3

By Alan Finlay | Business Support, Connect, Product Updates | No Comments

A new name, picture in video, emoticons, buttons, and full-screen calling   Connect for iOS and Android has been updated with some great new communication…

Read More
Sep 15
3
Relay Wallboards

Wallboards – Better Management Tools

By Alan Finlay | Business Support, Field Services, Product Updates | No Comments

Oversee your daily jobs from one easy-to-manage wallboard Wallboards are a great new addition to the management suite of support products we offer. We just…

Read More
Sep 02
3
Chatbot Buttons Header

Bot Buttons are here!

By Alan Finlay | Bots, Business Support | No Comments

Just a quick update to let you know that we have added buttons to chatbot responses to make it even easier to quickly get the…

Read More
Jun 18
2
Relay Calendar View

Relay Calendar View

By Alan Finlay | Business Support, Field Services, Product Updates, Relay | No Comments

View your Issues by when they are scheduled Calendar view is another great way to view your Issues in a way that is helpful for…

Read More
Mar 25
2
Onsite Intelligence

Onsite Intelligence

By Alan Finlay | Business Support, Network Monitoring, Product Updates | No Comments

Network monitoring tied directly to your support platform After months of hard work, we’re thrilled to share with you the next evolution in Boomtown’s premium…

Read More
Mar 20
2
Email in Relay

Email Support in Relay

By Alan Finlay | Business Support, Product Updates, Relay | No Comments

Inbound and outbound emails right from your existing chat window We’re excited to announce that email is now a support channel in the boomtown support…

Read More
NextPrevious »

Search Product Updates

Categories

  • Bots
  • Business Support
  • Connect
  • Field Services
  • Network Monitoring
  • Product Updates
  • Relay
  • ToolBox

© 2021 Boomtown. Smarter Business Support