Automated Issue Resolution: Chatbots that can do it all.

By February 9, 2018Bots
Automated Issue Resolution: Chatbots that can do it all.

Chatbots on a mission.

Don’t worry; the Boomtown chatbots are not out to take over the world or eliminate your human support team. Our chatbots are however on a mission to help automate and improve tech support for some of the most popular brick-and-mortar technologies (Point-of-Sales, card readers, etc.) around the globe. When you pair the Boomtown chatbots with your existing support offering the results are truly groundbreaking.

From issue to resolution ‘Chatbot style.’

Not only can the Boomtown chatbots help your remote support team and directly assist your customers with their issues, but they can now mark an issue as resolved to take all of the work off of your team’s plate. This allows your best support staff to focus on the most challenging issues and leave the easier ones to the Boomtown chatbots. When you think of the most frequent issues your team encounters and how more often than not they’re relatively simple in nature it is easy to see the incredible value this provides.

Resolving issues is just a button-click away for your customers with the Boomtown chatbots.

Resolving issues is just a button-click away for your customers with the Boomtown chatbots.

 

Your customers have the option to rate the issue resolution immediately after the issue is resolved.

Your customers have the option to rate the issue resolution immediately after the issue is resolved.

 

Have you used the Boomtown chatbots? If not, we’d love to show you a demo and prove just how valuable they can be to your support services. If you have already used them, we’d gladly welcome any feedback you may have.

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