What is LINE? LINE is a free messaging app that allows you to send one-on-one and group texts to friends and family. LINE also supports…
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Don’t waste your talented support agents on your basic FAQs The 80/20 rule as it pertains to support and customer service, signifies the fact that…
Chatbots that do more than just chat. We’ve talked enough about the conversational capabilities of the Relay Chatbots, but we’re excited to announce a new…
Unlike chatbots, humans need to sleep. Your Boomtown chatbot doesn’t have to sleep, but unfortunately, your team does. The last thing you want is a…
How do Away Messages work? You can add an Away Message to your Concierge Bot to alert the Customer that your Team is unavailable. Away…
How do I assign a new Customer to an existing Issue? NOTE: An Issue’s Customer assignment can only be changed when it has a Remote,…
How do I set Team hours of operation for online Schedulers? NOTE: These directions apply to both the Training and Remote Activation Schedulers. Go to…
Relay generates a number of communications to customers automatically so that agents don’t have to do it manually. Saving time is the name of the…
Chatbots on a mission. Don’t worry; the Boomtown chatbots are not out to take over the world or eliminate your human support team. Our chatbots…
With the popularity of Facebook Messenger and the recent trend towards the use of Messenger-based chatbots to provide basic business support, it is clear that…