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Boomtown Product Updates

Details on the latest platform features
Dec 17
2
Relay Release Notes Header

Relay Release Notes: December 2018

By Alan Finlay | Product Updates | No Comments

Release date: 12/20/2018 10pm PST. This month we were focused on agent efficiency, security, and making Relay a bit more flexible. We launched Canned Responses…

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Nov 20
0

Set up a customer feedback survey email

By Alan Finlay | | No Comments

  How to send customer feedback surveys Relay admins can easily create customer feedback surveys to send after each interaction. To set up a feedback…

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Nov 08
2
Relay November Release Notes

Relay Release Notes: November 2018

By Alan Finlay | Product Updates | No Comments

Release date: 11/08/2018 10pm PST. This month we were focused on optimizing support workflows specifically for interactions that span multiple hours or days. Additionally, we…

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Oct 09
2
Relay Product Release Notes October 2018

Relay Release Notes: October 2018

By Alan Finlay | Product Updates | No Comments

Release date: 10/11/2018 8pm PST. This month we were focused on streamlining communications and workflows. We updated the message composer window to simplify switching between…

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Oct 08
0
Relay omnichannel comm selector

Bringing More Communication Channels Together

By Alan Finlay | Product Updates | No Comments

Every year there are more and more channels through which people communicate. Phone, email, text message, video chat, social media, messaging platforms, and many more….

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Oct 08
0
Relay dispatching

Streamlining Last Mile Support with Better Dispatching Workflows

By Alan Finlay | Product Updates | No Comments

Last mile support (i.e. in-person) is a key component when supporting technology. Systems can be complex and installations often involve configuration of a wireless network,…

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Sep 13
2
Relay Header

The All New Relay Interface

By Alan Finlay | Product Updates, Relay | No Comments

We’re so excited to reveal the new Relay interface with you now that it is officially out of Beta! You can log in at https://app.thinkrelay.com….

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Sep 10
0

Reorder and hide columns in Relay grid view

By Alan Finlay | | No Comments

How do I reorder columns in Relay grid view? Reordering columns is possible on any Relay page that can be viewed as a grid, including…

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Aug 16
0
Relay Release Notes - August 2018

Relay Release Notes: August 2018

By Alan Finlay | Product Updates | No Comments

Most of the updates that we released in August are only available in the new Relay interface. If you don’t have access yet and want…

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Jul 17
1

Relay Release Notes: July 2018

By Alan Finlay | Product Updates | No Comments

As we continue to work on our new user interface we launched a beta site so we can get early feedback. We have a few…

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