Release date: 12/20/2018 10pm PST. This month we were focused on agent efficiency, security, and making Relay a bit more flexible. We launched Canned Responses…
Read More
How to send customer feedback surveys Relay admins can easily create customer feedback surveys to send after each interaction. To set up a feedback…
Release date: 11/08/2018 10pm PST. This month we were focused on optimizing support workflows specifically for interactions that span multiple hours or days. Additionally, we…
Release date: 10/11/2018 8pm PST. This month we were focused on streamlining communications and workflows. We updated the message composer window to simplify switching between…
Every year there are more and more channels through which people communicate. Phone, email, text message, video chat, social media, messaging platforms, and many more….
Last mile support (i.e. in-person) is a key component when supporting technology. Systems can be complex and installations often involve configuration of a wireless network,…
We’re so excited to reveal the new Relay interface with you now that it is officially out of Beta! You can log in at https://app.thinkrelay.com….
How do I reorder columns in Relay grid view? Reordering columns is possible on any Relay page that can be viewed as a grid, including…
Most of the updates that we released in August are only available in the new Relay interface. If you don’t have access yet and want…
As we continue to work on our new user interface we launched a beta site so we can get early feedback. We have a few…