Why should I set Issue priority for my Customers?
Adjusting Issue priority allows you to sort Issues in your agents’ inboxes based on the Customer’s priority. To learn more about sorting Organization inboxes, click here.
NOTE: in order to use these features, you need to have the Group Admin permissions.
How do I set Customer Issue priority?
- Go to Customers → Profiles.
- Select your Customer and double click on their record or click (Pencil) to edit it.
- Go to (Customer Profile) and scroll down to the Issue Priority field.
- Select the desired priority.
- Hit Save.