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This integration resembles our Facebook Messenger integration from a functional standpoint. Users will be able to message directly to Relay team rooms and create support tickets when they need help.

To set up the messaging integration:

  1. Go to Teams -> Edit Team -> Integrations -> Add
  2. Select Line App in the drop-down.
  3. Enter the Channel ID, Channel Secret, and Channel Access token which you can find in the account information in LINE.
  4. Select the configuration of Auto-Create Issues (Yes/No) depending on the Team preference.
  5. If Auto-Create Issues is set to Yes, then you will need to select the issue type and owner team in order to route the issue to the right audience.
  6. If Auto-Create Issues is set to No, then the incoming chats from the LINE app will go directly to the team’s public chatroom.

A step-by-step overview of how to set up this Boomtown Relay to LINE app messaging integration.

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