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How do I configure my Team’s alert settings?

Configuring your Teams’ alert settings gives you control over how your agents become aware of new Relay activity.

  1. Go to Organizations → Teams and search for your Team. 
  2. Double click on your Team or click on pencil icon` (Pencil) to open it.
  3. On the left navigation bar of the Org Teams modal, select  (Alerts & Notifications).
  4. Select the types of notifications you wish your Team’s agents to receive for each type of activity. You may select all or zero options for each field.

Relay Team Alert Settings

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