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How do I use tokens in a Bot topic Text field?

Add these tokens to the Text field of a Bot’s Topic to customize a Bot’s response to a user. NOTE: Make sure to include the surrounding double brackets.

To reference user information in a Text field using Bot tokens, click here.

  • {{BR}} – Single line break
  • {{NP}} – Double line break (new paragraph)
  • {{NEXT}} – Split the response into an multiple messages (see screenshot below)
  • {{OPTION_LISTING}} – Specify the location of the auto-generated response option pick-list (otherwise appended to end)
  • {{EOT}} – End-of-topic condition flag for Concierge Device bots
  • {{DXT}} – Device-exit-topic condition flag for Concierge Device bots
  • {{TYPING}} – Triggers the bot to send typing/composing state after sending the message
  • {{HALT}} – Causes the bot to leave the conversation after responding to the user. Append this to the end of the bot’s message.
  • {{from}} – The sender’s nickname
  • {{group}} – Nickname of the room’s group, falls back to #Boomtown
  • {{admin}} – Nickname of the room’s admin/partner/team user, falls back to {{group}}
  • {{tech}} – Nickname of the room’s technician user, falls back to {{group}}
  • {{member}} – Nickname of the room’s member, falls back to {{group}}
  • {{user}} – Nickname of the room’s member/team/partner user, falls back to {{group}}
  • {{sponsor}} – Nickname of the room’s assigned issue sponsor, falls back to {{group}}
  • {{owner}} – Nickname of the room’s assigned issue owner, falls back to {{group}}
  • {{sponsor_name}} – Name of the room’s assigned issue sponsor, falls back to -NA-
  • {{owner_name}} – Name of the room’s assigned issue owner, falls back to -NA-

Relay Bot Tokens 1

Relay Bot Tokens 2

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