How do I add an avatar to a Knowledge Base folder?
NOTE: you need the “Edit KB” permission to manage the Knowledge Base.
By default, all your folders will be displayed with a folder icon. Uploading a new avatar will replace that icon.
- Go to System → Knowledge Base.
- Click on next to a folder title to edit it. If you would like to edit a sub-folder, click on the parent folder title. If you see articles instead of folders in the parent folder, switch the list view to Folders, as shown below.
- On the folder home page, find the Upload KB topic avatar field.
- Click Browse… and select the banner image from your computer.
- Select Upload.
- Hit Save.