• Issues 9 Articles
  • How do I view Issues in Calendar View?
  • How to review/update an Issue in Relay?
  • How can I get an Export of all of the Issues that have been created in Relay?
  • How do I review what was answered in a Checklist?
  • Where can I find Images/Files attached to an Issue in Relay?
• Members 1 Article
  • How to add a Member to Relay?
• Orgs 3 Articles
  • How to add/edit an Org User in Relay?
  • How do I set team availability for scheduler integrations in Relay?
  • How do I make an Away Message on Chatbots for chats outside Hours of Operations?
• System (Admin) 3 Articles
  • How do I change a User’s Password in Relay?
  • How do I review what was answered in a Checklist?
  • What is the difference between the Checklist types?
• Devices 2 Articles
  • What is a Device Template and how do I create one?
  • What is the Device Dictionary?
• General 3 Articles
  • How do I perform an Advanced Search in Relay?
  • What is the difference between the Checklist types?
  • Boomtown Issue Symbols (where Issues originate)
• Reports 1 Article
  • What Relay Data is available for Reports?

• How do I set team availability for scheduler integrations in Relay?
• Boomtown Issue Symbols (where Issues originate)

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• How do I integrate with Slack?
• How do I integrate with Freshdesk?
• How do I integrate with Salesforce?
• How do I integrate with Desk.com?
• How do I integrate with Zendesk?

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• What Notifications does Onsite Intelligence (Network Monitoring) send to Customers?
• Boomtown Issue Symbols (where Issues originate)

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• How do I make an Away Message on Chatbots for chats outside Hours of Operations?
• How Do I Map a Bot to an Issue or Team Room?
• How Do I Set Up a Knowledge (Device) Bot?
• How Do I Set Up a Concierge (Welcome) Bot?
• How do I set up a Concierge to Knowledge Bot handoff for Connect/webConnect?

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