Learn
Getting Started
Business Support
Field Services
Network Monitoring
Team Messaging
Integrations
Building Bots
Search
Product Updates
Release Notes
Learn
Getting Started
Business Support
Field Services
Network Monitoring
Team Messaging
Integrations
Building Bots
Search
Product Updates
Release Notes
Search For
Search
Relay
61 Articles
Issues
14 Articles
Understand Issue types
Escalate and de-escalate Issues
Attach and view files in Issue conversations
Filter Issues List
Understand Issue statuses
Customers
10 Articles
Set a Customer User’s password
Set Issue priority for Customers
Understand Customer Users
Understand Customer Locations
Understand Customer Profiles
Organizations
18 Articles
Change Team availability status and hours of operation
Assign Users to Teams
Configure Team alert settings
Create and use webConnect banners
Set up and use online Schedulers
System
17 Articles
Understand and Use the Relay Knowledge Base
Add a new Knowledge Base
Add an avatar to your Knowledge Base folders
Add a banner to your Knowledge Base home page
Add folders and sub-folders to your Knowledge Base
Technology
2 Articles
Understand the Device Dictionary
Create Technology Templates
General
5 Articles
Use the Relay text editor
Switch a Relay list to grid or card view
Filter Relay search results
Reorder and hide columns in Relay grid view
Perform an advanced search in Relay
Reports
0 Articles
View all
Third-party Integrations
8 Articles
Set up SMS Integration for your Teams
Set up an email Integration with Gmail
Integrate with the LINE app
How do I integrate Relay user presence with a phone system?
Set up the Zendesk Integration
View all
Onsite Intelligence (Network Monitoring)
0 Articles
View all
Bots
17 Articles
Add Responses and Buttons to Bot topics
Copy and move Bot topics to another Bot
Add and edit Bot topics
Set a Bot avatar
Set up and use a Concierge Bot
View all
Uncategorized
Set up a customer feedback survey email