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  • Learn
    • Getting Started
    • Business Support
    • Field Services
    • Network Monitoring
    • Team Messaging
    • Integrations
    • Building Bots
  • Search
  • Product Updates
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  • Relay

    61 Articles
    • Issues 14 Articles
      • Understand Issue types
      • Escalate and de-escalate Issues
      • Attach and view files in Issue conversations
      • Filter Issues List
      • Understand Issue statuses
    • Customers 10 Articles
      • Set a Customer User’s password
      • Set Issue priority for Customers
      • Understand Customer Users
      • Understand Customer Locations
      • Understand Customer Profiles
    • Organizations 18 Articles
      • Change Team availability status and hours of operation
      • Assign Users to Teams
      • Configure Team alert settings
      • Create and use webConnect banners
      • Set up and use online Schedulers
    • System 17 Articles
      • Understand and Use the Relay Knowledge Base
      • Add a new Knowledge Base
      • Add an avatar to your Knowledge Base folders
      • Add a banner to your Knowledge Base home page
      • Add folders and sub-folders to your Knowledge Base
    • Technology 2 Articles
      • Understand the Device Dictionary
      • Create Technology Templates
    • General 5 Articles
      • Use the Relay text editor
      • Switch a Relay list to grid or card view
      • Filter Relay search results
      • Reorder and hide columns in Relay grid view
      • Perform an advanced search in Relay
    • Reports 0 Articles
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  • Third-party Integrations

    8 Articles
    • Set up SMS Integration for your Teams
    • Set up an email Integration with Gmail
    • Integrate with the LINE app
    • How do I integrate Relay user presence with a phone system?
    • Set up the Zendesk Integration
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  • Onsite Intelligence (Network Monitoring)

    0 Articles
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  • Bots

    17 Articles
    • Add Responses and Buttons to Bot topics
    • Copy and move Bot topics to another Bot
    • Add and edit Bot topics
    • Set a Bot avatar
    • Set up and use a Concierge Bot
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Uncategorized

  • Set up a customer feedback survey email

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