• Issues 14 Articles
  • Understand Issue types
  • Escalate and de-escalate Issues
  • Attach and view files in Issue conversations
  • Filter Issues List
  • Understand Issue statuses
• Customers 10 Articles
  • Set a Customer User’s password
  • Set Issue priority for Customers
  • Understand Customer Users
  • Understand Customer Locations
  • Understand Customer Profiles
• Organizations 18 Articles
  • Change Team availability status and hours of operation
  • Assign Users to Teams
  • Configure Team alert settings
  • Create and use webConnect banners
  • Set up and use online Schedulers
• System 17 Articles
  • Understand and Use the Relay Knowledge Base
  • Add a new Knowledge Base
  • Add an avatar to your Knowledge Base folders
  • Add a banner to your Knowledge Base home page
  • Add folders and sub-folders to your Knowledge Base
• Technology 2 Articles
  • Understand the Device Dictionary
  • Create Technology Templates
• General 5 Articles
  • Use the Relay text editor
  • Switch a Relay list to grid or card view
  • Filter Relay search results
  • Reorder and hide columns in Relay grid view
  • Perform an advanced search in Relay
• Reports 0 Articles

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• Set up SMS Integration for your Teams
• Set up an email Integration with Gmail
• Integrate with the LINE app
• How do I integrate Relay user presence with a phone system?
• Set up the Zendesk Integration

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• Add Responses and Buttons to Bot topics
• Copy and move Bot topics to another Bot
• Add and edit Bot topics
• Set a Bot avatar
• Set up and use a Concierge Bot

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