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  • Learn
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    • Integrations
    • Building Bots
  • Search
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  1. Home
  2. Knowledge Base
  3. Relay
  • Issues 14 Articles
    • Understand Issue types
    • Escalate and de-escalate Issues
    • Attach and view files in Issue conversations
    • Filter Issues List
    • Understand Issue statuses
  • Customers 10 Articles
    • Set a Customer User’s password
    • Set Issue priority for Customers
    • Understand Customer Users
    • Understand Customer Locations
    • Understand Customer Profiles
  • Organizations 18 Articles
    • Change Team availability status and hours of operation
    • Assign Users to Teams
    • Configure Team alert settings
    • Create and use webConnect banners
    • Set up and use online Schedulers
  • System 17 Articles
    • Understand and Use the Relay Knowledge Base
    • Add a new Knowledge Base
    • Add an avatar to your Knowledge Base folders
    • Add a banner to your Knowledge Base home page
    • Add folders and sub-folders to your Knowledge Base
  • Technology 2 Articles
    • Understand the Device Dictionary
    • Create Technology Templates
  • General 5 Articles
    • Use the Relay text editor
    • Switch a Relay list to grid or card view
    • Filter Relay search results
    • Reorder and hide columns in Relay grid view
    • Perform an advanced search in Relay
  • Reports 0 Articles

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