Change Team availability status and hours of operation
How do I change a Team’s availability status? There are two ways to set the Team availability status on the...
Assign Users to Teams
How do I assign Users to my Team? Go to Organizations → Teams and search for your Team. Double click on the Team...
Configure Team alert settings
How do I configure my Team’s alert settings? Configuring your Teams’ alert settings gives you control over how your agents...
Create and use webConnect banners
How can my Teams use webConnect banners? webConnect banners display a clear message to your Customers as soon as they...
Set up and use online Schedulers
How do I set up an online Scheduler for my Team? NOTE: these directions apply to both Training and Remote...