How do I change a Team’s availability status? There are two ways to set the Team availability status on the...
How do I assign Users to my Team? Go to Organizations → Teams and search for your Team. Double click on the Team...
How do I configure my Team’s alert settings? Configuring your Teams’ alert settings gives you control over how your agents...
How can my Teams use webConnect banners? webConnect banners display a clear message to your Customers as soon as they...
How do I set up an online Scheduler for my Team? NOTE: these directions apply to both Training and Remote...