Issue source icons Relay displays Issue source icons in Issue List and Task view and User inboxes. It allows agents...
How do I manually add a new Issue for an existing Customer? NOTE: an existing Customer is a Customer that...
How do I limit the number of simultaneous open Issues for agents? Go to your Organization’s Profile and select Additional Settings...
How can I redact sensitive information in Public Chats and their transcripts? On the left navigation bar, select Organizations → Profiles. Open...
What are canned responses? Canned Responses allow support agents to respond to customers quicker by selecting pre-made response templates from...