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Understand Issue types

Issue types Relay displays Issue type in Issues List with a colored bar on the left side of the Issue...
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Escalate and de-escalate Issues

How do I escalate an Issue?  In Relay, you can escalate Issues internally or to other Organizations to bring attention...
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Filter Issues List

How do I filter my Issues List? Relay offers a variety of ways to customize your Issues List. You can...
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Understand Issue statuses

Understand Issue statuses As the Issue goes through the workflow from Preparing to Closed (or Canceled), it changes status as...
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